If your iPhone, iPad or iPod won't Connect to 3uTools on Your PC, Try the Steps below.

If your iPhone, iPad or iPod won't connect to 3utools on your PC, try the steps below.

Update iTunes

Check that you have the latest version of iTunes installed on your computer.

Make sure your iOS device trusts your computer
If you connect your iPhone, iPad, or iPod touch to your computer and see "If you have not connected your iOS device to this computer before, unlock the device and tap Trust," make sure that your device trusts the computer.

If you use Windows XP and you see the trust alert on your device repeatedly, make sure that you installed iTunes.

Check the USB cable

Verify that the 30-pin to USB cable or Lightning Connector to USB cable is free of debris and not damaged. If another cable is available, test with that cable instead.

USB cables that are bundled with third-party products or accessories might work only to charge those products and might not transmit data. Also, if you're using a third-party case or extended battery pack, try removing the case and connecting the Apple-supplied USB cable directly to your device.

Verify that Apple Mobile Device Support is installed

iOS devices require Apple Mobile Device Support, which should be automatically installed with iTunes. To verify whether it is installed, follow the steps appropriate for your Windows operating system below.

Windows 8

• Move the cursor to the upper-right corner and click the magnifying glass.
• Type Control Panel, and press Return.
• Click "Uninstall a program."
• Verify that Apple Mobile Device Support is visible in the list of currently installed programs.
• If Apple Mobile Device Support isn't listed, remove iTunes, QuickTime, Apple Software Update, Apple Application Support, then reinstall iTunes.

Windows Vista and Windows 7

• Click Start.

• Choose Control Panel.
• Click "Uninstall a program" (if you're using Windows Vista's Classic View of the Control Panel, click "Programs and Features").
• Verify that Apple Mobile Device Support is visible in the list of currently installed programs.
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Restart the Apple Mobile Device Service

You might see the following error when connecting your device: "This [device] cannot be used because the Apple Mobile Device Service is not started."

Follow these steps to restart AMDS:

• Close iTunes and disconnect any iPhone, iPad, or iPod that's currently connected. 
• Access the Run command by simultaneously pressing the Windows logo key and the R key on your computer's keyboard.
• Type services.msc and click Ok. The services console should open. 
• Right-click on Apple Mobile Device Service and click Stop the service .

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1. After the service has stopped, click Start the service.
2. Click Ok.
3. Restart the computer.
4. Open iTunes and connect the device.

Verify that the Apple Mobile Device USB Driver is installed

Follow the steps below.

Windows Vista, Windows 7, and Windows 8

• Connect your device to the computer.
• Quit iTunes if it opens.
• For Windows Vista and Windows 7:
• Click the Start menu, right-click Computer, and choose Properties.
• In the upper-left corner, click Device Manager. 
• For Windows 8, move the cursor to the upper-right corner, click the magnifying glass, type devmgmt.msc, and press Return. The Device Manager window should open.
• Click the plus (+) icon next to "Universal Serial Bus controllers" to expand this selection.

• Locate the Apple Mobile Device USB Driver. If this entry is displayed without a down arrow, "!" or "?" symbols over it, then this driver is successfully installed.
  
  
• If the Apple Mobile Device USB Driver isn't listed, Reading below "If the Apple Mobile Device USB Driver is not listed."
• If you see a down arrow next to the device's entry, then this device is disabled. To enable this device, right-click it and choose Enable from the shortcut menu.

• If the Apple Mobile Device USB Driver entry is listed, but has a "!" or "?" over it, reinstall the Apple Mobile Device Driver:
• Right click the Apple Mobile Device entry in Device Manager.
• Choose Uninstall from the shortcut menu.
• When prompted, select the box "Delete the driver software for this device," and click OK.
• In the resulting dialog box, click OK.
• In the Device Manager window, right-click "Universal Serial Bus controllers" and choose "Scan for hardware changes" from the shortcut menu.
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• • Windows automatically reinstalls the necessary drivers and attempts to remount the device.
• If the Apple Mobile Device USB Driver entry still has an exclamation mark or question mark over it, right-click this entry and choose Properties. Under the General tab, look beneath "Device status."
• If you see a message that reads: "Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. " 
• If you see a different error code, manually update the Apple Mobile Device driver:
• Right-click the Apple Mobile Device entry in Device Manager.
• Choose Update Driver Software.
• Select "Browse my computer for driver software".
• Select "Let me pick from a list of device drivers on my computer".

• Click the Have Disk button. If the Have Disk option isn't available, choose a device category like Mobile Phone or Storage Device (if listed). Then click next. The Have Disk button should appear.
• Click the Browse button and navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
• Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there's no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers).
• Click Open in the Have Disk window. Click Next. Then click Finish. Windows will install the driver

• During installation, if a message appears stating that the software you are installing "has not passed Windows Logo testing," click Continue Anyway to continue installing the drivers.
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• If the Apple Mobile Device USB Driver is not listed

• Disconnect the device from the computer.
• Save a screenshot by pressing the Home button and the Wake/Sleep button at the same time (the screen should flash briefly). Taking screenshots and saving images on iPod touch requires iOS version 2.0 or later.
• Reconnect the device to the computer.
• Open the Device Manager in Windows:
• Windows 8:
• Move the cursor to the upper-right corner.
• Click the magnifying glass.
• Type devmgmt.msc.
• Press Return.
• Windows Vista or Windows 7:
• Click Start.
• Type devmgmt.msc.
• Press Return.
• If Windows needs your permission to continue, click "Continue".
• Expand all the sections labeled below (not all sections might be listed):
• Imaging Devices
• Other Devices
• Portable Devices
• Universal Serial Bus Controllers
• Look for the entry that recognizes the device as a camera. This entry should be called Apple iPhone, Apple iPad, or Apple iPod.
• Windows Vista, Windows 7, or Windows 8
• Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and choose Update Driver from the shortcut menu.
• Click "Browse my computer for driver software".
• Click "Let me pick from a list of device drivers on my computer".
• Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
• In the "Install from Disk" dialog, click the Browse button.
• Use this window to navigate to the following folder:
  C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
• Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
• Click OK in the "Install from Disk" dialog.
• Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.
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• Restart
• Turn off your computer and your iOS device or iPod, then turn them on again.
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• Check for third-party software conflicts
• Certain phone and cellular device connectivity software from vendors like Samsung, Nokia, Bora, Novatel, Sony, Android, LG, Sierra, Huawei, Pantech, or Motorola might cause your device not to be recognized. If you have such software on your computer:
• Uninstall the phone or cellular connectivity software temporarily, and test. Contact the manufacturer of this software for assistance in doing this. If you use the third-party phone or cellular device for your Internet connection, try connecting to an alternate network using Wi-Fi or Ethernet.
• Remove iTunes and all related Apple software.
• After reinstalling iTunes, test the device.
• If you still need your third-party phone or cellular connectivity software that was removed, reinstall the software and test your device to ensure it still functions with iTunes. Contact the vendor of your phone connectivity software if the issue returns.
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